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Roby Casino Privacy Policy — How Your Data Stays Protected in 2026
Look, nobody really reads privacy policies. We get it. But here's the thing — at Roby, we actually want you to understand what happens with your information. Not buried in legal jargon. Not hidden behind forty pages of fine print. Just... the real deal.
So grab your coffee. This won't hurt.
What Personal Data Does Roby Collect — And Why Should You Care?
Short answer: we collect what we need. Nothing more. When you sign up (takes about 90 seconds, by the way), we ask for the basics — name, email, date of birth, address. Standard stuff for any online casino operating under Canadian privacy laws.
But here's where it gets interesting.
We also gather technical data. Your device type, browser info, IP address, how you interact with our 4,500+ games — all of that paints a picture. Not to spy on you. To make things better. Faster load times on the native iOS and Android app. Smoother Interac e-Transfer processing. Better game recommendations from our 65+ providers like Pragmatic Play, NetEnt, and Microgaming.
And yes — if you hit that KYC verification threshold at 5,000 CAD, we'll need identity documents. At 15,000 CAD, source of funds confirmation kicks in. That's not us being nosy. That's the law.
Financial Information We Process
Every deposit method you use — Interac, Visa, Mastercard, iDebit, MuchBetter, Apple Pay, Google Pay, even crypto like Bitcoin and Ethereum — generates transaction records. We store these securely under 256-bit SSL encryption with SOC 2 Type II certification. Your payment details aren't floating around on some unsecured server. Period.
Cookies and Tracking Technologies
Yeah, cookies. The digital kind. We use them for session management, analytics, and personalization. You can reject non-essential cookies — we won't guilt-trip you about it. But some functionality (like staying logged in) requires them. Fair trade, right?
PIPEDA Compliance — The Legal Backbone of Your Privacy
Canada's Personal Information Protection and Electronic Documents Act. Say that five times fast. PIPEDA governs how we handle your data, and Roby takes it seriously. Dead seriously.
What does this mean in practice? You have the right to:
- Access all personal data we hold about you
- Request corrections to inaccurate information
- Withdraw consent for data processing (with some legal exceptions)
- Know exactly who has accessed your information
- File a complaint if something feels off
We respond to data access requests within 30 days. Usually faster. Our support team — reachable via live chat, phone at 1-833-ROB-7742, or email — handles privacy inquiries with the same speed they handle everything else. Minutes, not days.
How Does Roby Protect Your Information? 256-Bit Encryption and Beyond
Let's talk numbers. 256-bit SSL encryption. That's the same level banks use. But we don't stop there.
SOC 2 Type II compliance means our security controls are audited independently. iTech Labs tests our RNG systems monthly — and while that's primarily about game fairness, the infrastructure overlaps. Secure systems are secure systems.
Two-factor authentication via SMS or authenticator apps? Available. And honestly, you should turn it on. Like, right now. Go to your account settings on the Roby Casino homepage and enable it. We'll wait.
Third-Party Data Sharing — Who Sees What?
This is the section everyone's actually worried about. So let's be blunt.
We share data with:
- Payment processors — Interac, card networks, crypto exchanges. They need transaction details to process your deposits and withdrawals. Minimum withdrawal is 20 CAD for e-wallets, 50 CAD for bank transfers.
- Regulatory bodies — We operate under Curaçao license 365/JAZ-2024-048. The Curaçao eGaming authority may request data for compliance purposes.
- Game providers — Evolution Gaming, Ezugi, Play'n GO, and others receive anonymized gameplay data. Not your name. Not your address. Anonymized.
- Responsible gaming organizations — ConnexOntario and the Canadian Centre on Substance Use and Addiction may receive referral information if you use our self-exclusion tools.
We do NOT sell your data to marketers. We do NOT share your information with unrelated third parties. Full stop.
Your Responsible Gaming Data — A Special Category
This matters. When you set deposit limits, loss limits, session reminders, or activate a cooling-off period (24 hours to 6 weeks) — that information is treated with extra sensitivity. Self-exclusion records are maintained even if you close your account.
Why? Because player protection trumps everything. If you've told us you need a break, we're not going to "forget" that because of a data purge cycle. The 5% to 15% cashback in our VIP program, the weekly Thursday reloads of 50-75% up to 500 CAD, the tournament prize pools up to 100,000 CAD — none of that matters if your wellbeing is at stake.
How Long Do We Keep Responsible Gaming Records?
Minimum seven years after account closure. Industry standard. Non-negotiable.
Data Retention — When Does Roby Delete Your Info?
Active accounts: we keep everything as long as you're playing. Makes sense.
Closed accounts: most personal data is retained for five years post-closure. Financial records? Seven years minimum — tax and regulatory requirements in Canada demand it. Some anonymized analytics data may persist indefinitely, but at that point it's just numbers. No names attached.
Bonus-related data — like whether you used code ROBY250 for the welcome package of 250% up to 3,750 CAD + 250 Free Spins — stays on file to prevent bonus abuse. The 21-day bonus expiration applies to claiming, not to our record-keeping.
Can You Use Roby Casino on Mobile Without Extra Data Risks?
Absolutely. The native app (85 MB, requires iOS 14+ or Android 8.0+) collects the same data as the desktop site. Not more. The PWA option works identically from a privacy perspective.
One thing worth mentioning — push notifications. If you enable them, we process device tokens. Disable notifications in your phone settings and those tokens become useless to us. Simple.
Children's Privacy — Zero Tolerance
We don't knowingly collect data from anyone under 19 (the legal gambling age in most Canadian provinces). Our registration process includes age verification. If we discover an underage account, it's terminated immediately and all associated data is deleted.
No exceptions. No warnings. Deleted.
Updates to This Privacy Policy — How Will You Know?
We'll email you. Prominent banner on the site. In-app notification. All three, probably. Major changes get a 30-day notice period before taking effect. Minor clarifications? We'll still notify you, but they may take effect sooner.
Last thing — this policy was last updated in 2026. The digital landscape changes fast. We review our practices quarterly, aligned with our monthly fairness audits through iTech Labs.
Frequently Asked Questions About Roby's Privacy Practices
| Question | Quick Answer | Details |
|---|---|---|
| What encryption does Roby use? | 256-bit SSL | Combined with SOC 2 Type II certification and two-factor authentication options (SMS + authenticator apps) |
| Is Roby PIPEDA compliant? | Yes, fully | All data handling follows Canada's federal privacy legislation with 30-day response windows for access requests |
| Does the casino sell my data? | Never | Data is shared only with payment processors, regulators, and game providers — never sold to third-party marketers |
| How long is my data stored? | 5-7 years post-closure | Personal data retained 5 years; financial records 7 years minimum due to Canadian regulatory requirements |
| Can I request data deletion? | Yes, with limits | Regulatory retention periods may override deletion requests for financial and responsible gaming records |
| Is the mobile app safe? | Same security as desktop | Native iOS/Android app (85 MB) uses identical encryption and data protocols as the browser version |
| What triggers KYC verification? | 5,000 CAD threshold | Identity verification at 5,000 CAD; source of funds confirmation at 15,000 CAD cumulative withdrawals |
| Who audits Roby's security? | iTech Labs + independent auditors | Monthly fairness audits, SOC 2 Type II compliance checks, and Curaçao regulatory oversight |
How to Contact Us About Privacy Concerns
Don't sit on it. If something about your data feels wrong — or you just have questions — reach out. Live chat is fastest. Phone works too: 1-833-ROB-7742. Email if you prefer a paper trail. Response time is measured in minutes, not business days.
Your privacy isn't a feature we bolt on. It's baked into everything — from the slot games with published RTP averages of 96.4% to the crypto withdrawal processing in under an hour. Transparency isn't optional around here. It's just... how we do things.
The platform employs 256-bit SSL encryption alongside SOC 2 Type II certification to safeguard all user data. Every transaction and personal detail is processed through secure channels audited monthly by iTech Labs. Additionally, compliance with Canada's PIPEDA ensures your privacy rights are respected at every interaction point.
Absolutely. You can submit a data deletion request through the account settings or by contacting support via live chat at 1-833-ROB-7742. Roby processes these requests within 72 hours while retaining only legally required records per Curaçao license 365/JAZ-2024-048. Financial transaction histories may be kept for regulatory compliance purposes.
Only essential service providers see limited data. Payment processors like Interac e-Transfer and iDebit access transaction details, while game providers such as Pragmatic Play and NetEnt receive anonymized gameplay statistics. RNG auditor iTech Labs reviews fairness metrics monthly, but your identity remains protected throughout all third-party interactions.
It's optional but highly recommended, especially for withdrawals exceeding 5,000 CAD. The platform supports both SMS verification and authenticator apps like Google Authenticator. Enabling 2FA adds an extra protection layer to your account, particularly when accessing features like the VIP program's five-tier system or processing Interac e-Transfer withdrawals.
Active accounts maintain full data availability throughout membership. After account closure, personal information is stored for seven years to meet Curaçao licensing obligations and anti-money laundering regulations. Payment records linked to transactions over 15,000 CAD require extended retention per source-of-funds verification protocols.
The site uses essential cookies for login sessions and optional analytics cookies to improve user experience across 4,500+ games. You can customize cookie preferences in your browser settings without affecting core functionalities like deposits or live chat support. Third-party cookies from payment providers operate under separate policies disclosed during transactions.